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Property Management Workshop
Monday 20 May

8:30 am 

Registration open

 

9:30 am - 11:00 pm 

HX launch & main plenary - see program here

 

11:00 - 11:10 am

Introduction to HX, Jodine Clark  

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11:10 am - 12:30 pm 

​The 3 C's of Customer Service, Lauren Parsons


12:30 pm - 1:15 pm 
Lunch â€‹

​1:15 pm - 1:35 pm     
Feedback that Works: Asking Nicely for Property Manager Success 

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1:35 pm - 2:35 pm 

Panel Discussion: "Strategies for Exceptional Landlord & Tenant Experiences"

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2:45 pm - 3:15 pm

Afternoon Tea

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3:15 pm - 5:10 pm 

HX main plenary - see program here

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